At Ratna Empire, we want you to be completely satisfied with your purchase. If for any reason you are not, we’ve outlined our policy below to make returns and exchanges as smooth as possible.

1. Our Return & Exchange Window

You may return or exchange eligible items within [Number, e.g., 7 days / 14 days] of the delivery date. After this period, we regret that we cannot offer a refund or exchange.

2. Eligibility for Return & Exchange

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unused and Unworn: The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • Original Packaging: It must be in its original packaging with all tags, labels, and hygiene liners (if applicable) still attached.

  • Proof of Purchase: A valid receipt or proof of purchase (e.g., order confirmation email) is required.

  • Non-Returnable Items:

    • Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged.

    • [Add any other specific items, e.g., “Personalized or custom-made items,” “Gift cards,” “Jewelry,” “Innerwear” if applicable to your products].

3. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Send an email to info@ratnaempire.com or call us at 8210878936 within the eligible return window. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.

  2. Await Instructions: Our customer service team will review your request and provide you with detailed instructions on how to proceed, including the return shipping address.

  3. Package Your Item: Carefully package the item(s) in their original packaging, ensuring all tags are attached. Include a copy of your original receipt or order confirmation.

  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds (If Applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number, e.g., 7-10] business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ratnaempire.com.

5. Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ratnaempire.com and we will guide you through the process. [Optional: If you offer exchanges for different sizes/colors, specify the process here, e.g., “For exchanges due to size/color, please indicate the desired size/color in your email. Exchanges are subject to stock availability.”]

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at info@ratnaempire.com or 8210878936 with your order number and clear photos of the damage or incorrect item. We will arrange for a replacement or refund and cover the return shipping costs for such cases.

7. Shipping Address for Returns:

Please do not send your purchase back to the manufacturer. Our customer service team will provide you with the exact return shipping instructions.

For any questions regarding our Returns & Exchange Policy, please do not hesitate to contact us:

Ratna Empire
GF, 647 BC 117, Jankipuram Garden, Jankipuram, Lucknow – 226021
Email: info@ratnaempire.com
Phone: 8210878936